Complaints to the water industry watchdog have risen by 84%, with affordability emerging as a significant concern for customers facing steep increases in their bills.
Many of the complaints focused on whether households could afford the higher charges. The rise in bills has prompted customers to raise concerns with the watchdog about the financial pressure caused by the increases.
The available information does not specify the number of complaints involved, the period covered by the increase or which water companies were named. It also does not provide details of any response from the firms or the watchdog.
The latest position is that complaints have increased sharply, while affordability remains a central issue for customers dealing with higher water bills.
